Shopping Information
How Long Will It Take To Have My Package Shipped?
Once you place your order, it will take about 24-48 hours for your order to be processed and sent into production. You will receive an e-mail notification that your order has been sent to production. Most merchandise will only take 2-5 days to be produced and shipped to you. Tracking information will be provided once available.
How are shipping cost figured?
Shipping rates will vary depending on several factors including product type, production location, and delivery destination. Having multiple products in your cart will result in varying shipping rates as well.
Do You Ship Internationally?
Currently we do not, but soon.
What Shipping Methods Are Available?
Standard flat rate shipping is the default option on most orders. Select items may qualify for express shipping but please be aware this will not expedite production.
Payment Information
What Payment Methods Are Accepted?
We offer several payment methods during check out including: Debit/Credit Cards, Google Pay, Apple Pay, and PayPal.
Is Buying Online Safe?
Yes, our check out system is built around the WooCommerce platform which offers a variety of features to ensure each transaction is processed safely and securely.
Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Orders and Returns
How do I place an Order?
Order’s are primarily placed via our online store.
Do I need an account to place an order?
You do not need to create an account to place an order.
Who should I to contact if I have any queries?
If you have any questions or concerns please feel free to e-mail us at admin@merch.bowerscreative.com and will get back to you promptly to assist.
How Do I Track My Order?
You can track your order on our Order Tracking page. You will need your order number and the e-mail address attached to your order.
How Can I Cancel Or Change My Order?
If you would like to cancel or change your order you must notify us within 48 hour of placing your order. Once your order is sent to production we may not be able to cancel or change your order.
If you need to make a correction to the shipping address on your order please e-mail us here and include your order number. If the product has already been sent to production it may not be possible change the shipping address if it is being prepared for shipment.
How Can I Return a Product?
If you receive an incorrect or faulty product we can arrange for a free replacement. You must reach out to us within 30 days of product delivery and provide a clear photo of the issue with your product. Please e-mail us here to request a replacement.